Things to take note of…

I do have my own supplies, equipment and tools. However, I highly prefer to use your vacuum and rags. I have clients with pets, and some homes start in less than pristine condition. I clean and disinfect my vacuum and rags after each use (like all my materials). But replacing the vacuum filters every clean and getting either back to new like condition is not possible. I know from experience, I’d prefer not to use a vacuum or rags that were used in other homes, in mine.

I do not mind if you have cameras in your home, in fact I prefer it! I’ve had other services come into a home the same time I’m cleaning it, without the client home. Cameras not only protect you, but it also protects me. I understand the need to do so if your are warning others of some serious wrong doing. But I know I would never break trust, so I do ask that you refrain from doing so.

To ensure I leave your home in the best possible condition, please refrain from hosting guests while I clean. Working around company can extend the cleaning time, resulting in additional charges.

Once an area has been cleaned, please keep it clear until the job is complete. If anyone - including kids, pets, or others create new messes in areas that were already clean, it will take more time to re-clean and additional charges will apply.

Also, my schedule is often booked, so I may not have time to re-clean areas before heading to my next appointment. Please, keep that in mind.

If you get onto my reset or maintenance cleaning schedule, I will build up the supplies and tools needed in your home and leave them there. It saves me time, but also saves you money. Because I don’t have to spend time hauling them in and out, and packing and unpacking them. However, I don’t mind if you use the tools as long as you replace them, if you break them. But I do ask that you do not use the cleaning solutions and disposable dusters. If I buy a bottle of Windex that should last three months in your home, but I’m having to replace it every few cleans, it doesn’t make financial sense to me.

Taking before and after pictures is extremely helpful when advertising my business. However, I will never take photos or videos of your home without your consent. I will also make sure I never include anything that gives away your location, nor identity.

Please be mindful of your homes temperature during my visit. I can’t give my best effort if I’m overheating, or freezing. I perform at my best when the environment is comfortable - ideally between 60°F and 72°F. I’m flexible on cooler temperatures and can adjust with layers, but temperatures above 72°F make working extremely uncomfortable. In such cases, an additional hourly charge will apply.

I do have cleaning solution preferences. I’ve been doing this so long, and have tried them all… I know what works best. However, I understand you may have allergies and/or preferences of your own… And I’m always happy to accommodate. This is something I always go over during your estimate, so just let me know then and I’ll make sure to note it in your file.

I LOVE all animals and am happy to let your pets outside, feed them, give them treats, attention and even play with them while I’m there. However, if you have an aggressive pet that could harm me, I do ask that you keep them put up when I am in your home. I’ll happily come a few minutes early, or stay a few minutes later, to take time with you, for them to get to know me. But until they have proven they are comfortable with me in their space, again, please keep them put up.

I know most cleaner expect homes to straightened before they arrive. While tidying does take additional time, I’m happy to handle it. Helping with these tasks so you can focus on other priorities is exactly what my job is all about. However, if the tidying requires more time than usual, please let me know in advance so I can plan my schedule accordingly.